SHOST CHINA · More than a guide. Your host in China.
At SHOST CHINA, we understand that travel plans can change. Our cancellation and refund policy is designed to be clear and fair for private transfers, local host services, private tours, day trips, and customized experiences.
Cancellations made more than 48 hours before the scheduled service: A full refund will be provided.
Cancellations made between 24 and 48 hours before the scheduled service: 50% of the total service fee will be refunded.
Cancellations made less than 24 hours before the scheduled service: The service fee is non-refundable.
No-shows: No refund will be provided if the guest does not arrive at the agreed meeting point or cannot be contacted within a reasonable waiting period.
Flight delays and unexpected travel disruptions: If your flight is delayed or your arrival time changes, please contact us as soon as possible. We will make reasonable efforts to adjust the pickup time where possible.
Changes to bookings: Changes to the date, pickup time, route, number of guests, or vehicle requirements are subject to availability and may result in a price adjustment.
Customized services and special arrangements: Some customized services may involve advance costs such as vehicle reservations, tickets, or third-party bookings. Any non-refundable costs will be clearly explained before payment.
Refund processing: Approved refunds will be returned to the original payment method. Processing time may vary depending on the payment provider or bank.
Cancellation by SHOST CHINA: If we are unable to provide the confirmed service, you will receive a full refund of the amount paid for that service.